Who We Are
At ThrivePass, we’re on a mission to help employees and businesses Thrive—because benefits should be more than just checkboxes. Through personalized benefits technology, data-driven insights, and meaningful experiences, we empower companies to support their teams in ways that truly matter.
We don’t just talk about culture—we build it. Everything we do is rooted in our CARE values:
- Courageous – We embrace new challenges and fresh ideas.
- Authentic – We show up as our true selves and value transparency.
- Resourceful – We find creative solutions and make things happen.
- Excellent – We hold ourselves accountable and take pride in our work.
At ThrivePass, performance isn’t just about hitting goals—it’s about how you show up. We invest in our employees’ growth and encourage bold thinking, collaboration, and continuous learning. Join us in shaping the future of employee benefits!
What You’ll Do
The Senior Implementation Specialist is responsible for managing all aspects of the product implementation project throughout sale to service delivery hand-off. This role works with key stakeholders to consistently set expectations for clients, strategize on product adoption, educate on ThrivePass processes and deliver quality projects within the specified timeline and defined scope. You will:
- Bring fresh ideas to the table—we’re all about innovation and continuous improvement.
- Collaborate with cross-functional teams (we love a good brainstorm).
- Configure administration systems according to implementation intake documentation.
- Facilitate collection of plan set up data and information from client and broker contacts.
- Apply project management best practices to ensure that timelines and implementation tasks are accurately tracked during the entire implementation process.
- Conduct regular calls with clients as necessary to facilitate the implementation process, and until client is handed off to the assigned Relationship Manager.
- Adhere to existing processes and procedures.
- Complete special projects during off cycle implementation times.
- Special duties and projects as directed by leadership.
What You Bring
We’re looking for someone who’s not just checking boxes but truly excited to make an impact. Here’s what helps you shine in this role:
- A drive to innovate in employee benefits and make complex processes feel effortless.
- A team-first attitude—we thrive when we collaborate.
- Accountability – you set clear expectations, and you follow through.
- Knowledge of the benefits industry, specifically pre-tax benefits and COBRA.
- To strategize with clients to build product adoption.
Must Haves
- Bachelor’s degree or equivalent work experience.
- 5+ years’ experience in Implementations or a similar role in a Third-Party
- Administration or in the Healthcare space.
- Ability to manage multiple tasks and responsibilities under time constraints.
- Meticulous attention to detail and organizational skills.
- Strong communication skills (both verbal and written).
- Ability to education clients on ThrivePass processes and procedures.
- Ability to grasp new concepts quickly.
- Take initiative to uncover/develop solutions prior to escalating issues.
- Enhance processes for the optimization and effectiveness our broader team.
- Open to learning and developing new skills.
- Ability to take on new projects and easily transition between tasks.
- Team player who is receptive to coaching and adaptive to change.
- Desire to excel and grow each day.
Portfolio Link
To be considered for the position, please include your portfolio link in the email when submitting your application.
Why You'll Love Working Here
We're an inclusive and welcoming environment for all. ThrivePass is committed to fostering a workplace where everyone feels valued and respected. We do not and shall not discriminate based on race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status in any of our activities or operations.
- A culture that values courageousness, authenticity, resourcefulness, and excellence (we don’t just say it—we live it).
- Opportunities to grow, learn, and level up your skills.
- A team that genuinely enjoys working together and celebrating wins.
- Competitive benefits package because we believe in walking the talk when it comes to employee well-being.
Salary Offered
$65,000-$75,000/annually
Join Us!
If this role sounds like your next great adventure, we’d love to hear from you. Apply today and let’s build something amazing together! 🚀
