Who We Are
At ThrivePass, we’re on a mission to help employees and businesses Thrive—because benefits should be more than just checkboxes. Through personalized benefits technology, data-driven insights, and meaningful experiences, we empower companies to support their teams in ways that truly matter.
We don’t just talk about culture—we build it. Everything we do is rooted in our CARE values:
- Courageous – We embrace new challenges and fresh ideas.
- Authentic – We show up as our true selves and value transparency.
- Resourceful – We find creative solutions and make things happen.
- Excellent – We hold ourselves accountable and take pride in our work.
At ThrivePass, performance isn’t just about hitting goals—it’s about how you show up. We invest in our employees’ growth and encourage bold thinking, collaboration, and continuous learning. Join us in shaping the future of employee benefits!
What You’ll Do
As a COBRA Account Specialist, you’ll be a key member of our Client Success team, ensuring high retention and satisfaction across a diverse COBRA client portfolio. You will: Deliver stellar phone and email support to COBRA clients—and their brokers or carriers when needed. Resolve issues quickly, meet ThrivePass SLAs, and follow up proactively. Own COBRA rate renewals, open‑enrollment tasks, file processing, manual reinstatements, and custom reporting. Maintain post‑implementation system updates and ongoing account maintenance. Provide training opportunities for clients and participants. Partner with Relationship Managers to understand and anticipate unique client needs. Jump in to support Member Services during peak volume periods. Consistently achieve quarterly Big 3 goals while living our CARE values.
Must Haves
- 1‑3 years of COBRA administration, customer‑service, or phone‑support experience.
- Strong working knowledge of COBRA regulations; familiarity with medical, FSA, HSA, and HIPAA concepts.
- Proven success meeting SLAs or performance targets in a client‑facing environment.
- Proficiency with Microsoft Word, Excel, and web‑based support/phone systems.
- Excellent written and verbal communication skills; detail‑oriented and quick to learn.
- Ability to work effectively in a fully remote setting.
Nice to Have
- Experience with rate renewals, EDI file processing, or benefits data integrations.
- Prior knowledge of ThrivePass products or similar benefits technology.
- Demonstrated track record of mentoring peers or leading process‑improvement projects.
What You Bring
You’re excited to make an impact, not just check boxes. You shine because you bring:
- A passion for delivering white‑glove customer service in the benefits space.
- A team‑first, resourceful mindset—collaboration fuels you.
- Accountability—you set clear expectations and follow through.
- Tech fluency—you learn new platforms quickly and love process improvements.
Portfolio Link
To be considered for the position, please include your portfolio link in the email when submitting your application.
Why You'll Love Working Here
We're an inclusive and welcoming environment for all. ThrivePass is committed to fostering a workplace where everyone feels valued and respected. We do not and shall not discriminate based on race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status in any of our activities or operations.
- A culture that values courageousness, authenticity, resourcefulness, and excellence (we don’t just say it—we live it).
- Opportunities to grow, learn, and level up your skills.
- A team that genuinely enjoys working together and celebrating wins.
- Competitive benefits package because we believe in walking the talk when it comes to employee well-being.
Salary Offered
$40,000-$45,000/annually
Join Us!
If this role sounds like your next great adventure, we’d love to hear from you. Apply today and let’s build something amazing together! 🚀
