An employer’s complete satisfaction with our end to end customer journey is our number one priority. From implementation to renewal, and all the administrative support in between, we are committed to exceeding your expectations. We promise to support a great customer experience by delivering results in three areas:
- Easy Implementation
- Outstanding Service and Administration
- Hassle-Free Renewals
In the event you believe that we have failed to meet our promises in any of the three areas ThrivePass will initiate a structured review process to remedy the situation. This will involve:
- Investigating the cause of the issue & creating an improvement plan
- Giving you access to the ThrivePass Leadership team
- ThrivePass will credit back administrative fees based on your specific circumstances
If at the end of the review process both sides have made best faith efforts to improve the relationship, but significant progress has not been made, ThrivePass will support your transition to a new vendor.
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