To be accountable for high client retention, satisfaction and products utilized through overseeing all aspects of the client relationship, by serving as the primary point of contact. This position is responsible for high consultant and client satisfaction by increasing participant engagement, driving high customer retention, and generating new business with client cross-selling.

• Consistently hit quarterly Big 3 goals while embodying our CARE values
• Ensure greater than 99% net revenue retention
• Responsible for being aware of clients objectives, key strategies, leaders, and stakeholders in order to establish yourself as a credible, trusted advocate
• Identify and execute client revenue opportunities through upselling and cross-selling initiatives  
• Develop and lead client quarterly performance reviews
• Clearly articulate and communicate with internal and external stakeholders to ensure the delivery of a successful client and member experience.
• Ensure a smooth plan year renewal process through internal and external collaboration.
• Responsible for client contract renewals.
• Responsible for the coordination of timely and effective answers, problem resolution and/or proactive follow-up
• Client NPS at or above 40

• Bachelor’s degree
• 3-5 years’ experience as relationship manager, or similar role
• Must have experience in pre-tax, COBRA, Ben Admin, Wellness, TuitionReimbursement or other related benefits
• Proven ability to manage strategic benefits discussions
• Proficiency with relationship management CRMs
• Facilitation of collaborative workgroups toward process improvement and issue resolution
• Upsell / Cross sell ability
• Ability to speak to, and work with technical processes and procedures
• Identify process efficiencies for clients and company
• Takes initiative to uncover/develop solutions prior to escalating issues
• Analyze consumer needs and develop innovative solution
• Identify and track progress on client goals
• Ability to multi-task
• Team player
• Empathetic to customer needs
• Meticulous attention to detail
• Positive attitude  
• Desire to excel and grow each day

Salary Offered

$70,000-$80,000/annually

‍

Benefits Offered

• Health, Dental, and Vision Insurance
• Life and AD&D Insurance
• Short-and long-term disability insurance
• Maternity and Paternity Leave
• 401K with employer match
• 5-and 10-year sabbatical program
• Employee Assistance Program (EAP)
• Voluntary Benefits
• Monthly Employer Contributions to Employee ThrivePass Account
• Annual Learning and Development Funds
• Generous Paid Time Off (PTO) Policy

ThrivePass is committed to providing an inclusive and welcoming environment for all team members. We do not and shall not discriminate based on race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations.