Our Customer Support team ensures the highest level of customer satisfaction through timely, empathetic communication and delivery of accurate solutions.
- Education - academics 65% & above throughout.
- Bachelor’s degree is a must.
- Excellent oral and written English communication skills.
- Excellent web-based research skills.
- Ability to make decisions and take direction.
- Ability to efficiently handle tasks.
- Proven problem-solving ability.
- Detail oriented with proven accuracy.
- Good interpersonal and team skills.
- Having a good knowledge of MS Doc, Excel and PowerPoint.
- Having a good knowledge of formulas inExcel.
- Ability to grasp new concepts quickly.
- Takes initiative to uncover/develop solutions prior to escalating issues.
- Ability to take on new projects and easily transition between tasks.
- Team player who is receptive to coaching and adaptive to change.
- Desire to excel and grow each day.
- Manage large amount of inbounds and online chats in timely manner.
- Follow communication “scripts” when handling different topics.
- Identify customer’s needs, clarify information, research every issue and provide solutions and/or alternatives.
- Build sustainable relationships and engage customers by taking an extra mile.
- Keep records of all conversations in a comprehensible way.
- Meet personal/team qualitative and quantitative targets.
- Answer all incoming tickets within define SLAs.
- Ensure an increase in customer satisfaction rating quarter over quarter.