Our Customer Support team ensures the highest level of customer satisfaction through timely, empathetic communication and delivery of accurate solutions.

-      Education - academics 65% & above throughout.

-      Bachelor’s degree is a must.

-       Excellent oral and written English communication skills.

-       Excellent web-based research skills.

-       Ability to make decisions and take direction.

-       Ability to efficiently handle tasks.

-       Proven problem-solving ability.

-       Detail oriented with proven accuracy.

-       Good interpersonal and team skills.

-       Having a good knowledge of MS Doc, Excel and PowerPoint.

-       Having a good knowledge of formulas inExcel.

-       Ability to grasp new concepts quickly.

-       Takes initiative to uncover/develop solutions prior to escalating issues.

-       Ability to take on new projects and easily transition between tasks.

-       Team player who is receptive to coaching and adaptive to change.

-       Desire to excel and grow each day.

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-      Manage large amount of inbounds and online chats in timely manner.

-      Follow communication “scripts” when handling different topics.

-      Identify customer’s needs, clarify information, research every issue and provide solutions and/or alternatives.

-      Build sustainable relationships and engage customers by taking an extra mile.

-      Keep records of all conversations in a comprehensible way.

-      Meet personal/team qualitative and quantitative targets.

-      Answer all incoming tickets within define SLAs.

-      Ensure an increase in customer satisfaction rating quarter over quarter.

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