This role will provide stellar customer service to our COBRA clients in a timely and accurate manner.

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·     Consistently hit quarterly Big3 goals while embodying our CARE values.

·     Provide stellar customer service to providers, clients and participants  

·     Responsible for handling all COBRA accounts, including payments and correspondence with client

·     Respond to all COBRA inquiries via email and phone withinThrivePass SLAs

·     Provide on-going assistance to team members

·      Process qualifying event notices, election forms, coverage changes and termination letters

·     Acquire a thorough understanding of key customer needs and requirements

·     Meet quality standards for calls, file processing and other work

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·     1-2 years’ experience as a COBRA Administrator, customer service, phone support or similar field

·     Strong knowledge of COBRA  

·     Familiar with standard concepts, practices and procedures with medical, FSA, HSA and COBRA as well as HIPAA

·     Ability to understand how to utilize technology and phone systems

·     Ability to identify and provide solutions for client needs

·     Quick learner and detail oriented

·     Strong communication skills, complemented by both excellent verbal and written communication

·     Knowledge of Microsoft Word and Excel

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ThrivePass is committed to providing an inclusive and welcoming environment for all team members. We do not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations.  

In accordance with the Colorado Equal Pay for Equal Work Act, the approximate compensation range for this role is $37,000 to $42,000 including base salary and any related bonuses or commissions.

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