This role will provide stellar customer service to our clients while processing COBRA claims in a timely and accurate manner.  

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- Consistently hit quarterly Big 3 goals while embodying our CARE values

- Provide stellar customer service to providers, clients and participants 

- Responsible for handling all COBRA accounts, including payments and correspondence with clients

- Respond to all COBRA inquiries via email and phone withinThrivePass SLAs

- Process qualifying event notices, election forms, coverage changes and termination letters

- Acquire a thorough understanding of key customer needs and requirements

- Provide on-going assistance to team members

- Meet production standards for claims and call handling

- Meet quality standards for COBRA claims, calls, file processing and other work

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- 1-2 years of experience as a COBRA administrator or similar role in benefits

- Experience working with COBRAPoint

- Working knowledge of general insurance terminology, understanding of benefit summaries, deductibles and out-of-pockets

- Familiar with standard concepts, practices and procedures with medical, FSA, HSA and COBRA as well as HIPAA

- Ability to understand how to utilize technology and phone systems

- Ability to identify and provide solutions for client needs

- Quick learner and detailed oriented

- Strong communication skills, complemented by both excellent verbal and written communication

- Knowledge of Microsoft Word and Excel

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ThrivePass offers excellent employee benefits, which include health, dental, wellness stipends, anniversary gifts, disability, health reimbursements, 401k retirement plans as well as generous Paid Time Off. ThrivePass is committed to providing an inclusive and welcoming environment for all team members. We do not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations.