The Account Specialist is an integral part of our customer support team, working directly with our clients. This role works in coordination with the relationship management team to ensure high client retention and satisfaction. Account Specialists assist with day-to-day client interactions that support both the client and the relationship managers.

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• Consistently hit quarterly Big 3 goals while embodying our CARE values.
• Deliver stellar phone and email support to all COBRA clients, and occasionally their brokers and insurance carriers
• Responsible for timely and effective client support, problem resolution and pro-active follow-up, in line with ThrivePass SLAs
• Understand client intricacies and complete unique processes required on a client by client basis
• Be available to provide backup support to our member services team during high volume
• Provide necessary and requested reporting and data requests from client in accordance with ThrivePass’ established standards
• Accountable for COBRA rate renewals and open enrollment
• Handle all COBRA file processing in a timely and efficient manner
• Responsible for manual reinstates and custom reporting
• Assist with client and participant training opportunities
• Own post-implementation administration system maintenance
• In cooperation with the Relationship Manager, maintain a thorough understanding of key client needs and requirements
• Provide on-going assistance to team members in relation to COBRA clients

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• 1-3 years’ experience as a COBRA administrator, customer service, phone support or similar field
• Familiar with standard insurance concepts, practices and procedures such as medical, FSA, and HSA, as well as HIPAA
• Strong knowledge of COBRA
• Demonstrated understanding of how to deliver high-quality customer service.
• Working knowledge of Microsoft Word and Excel
• Ability to understand how to utilize technology and phone systems
• Ability to identify and provide solutions for client needs
• Quick learner and detailed oriented
• Strong communication skills, complemented by both excellent verbal and written communication
• Customer-centric with a strong desire to help people; highly empathetic
• Positive attitude
• Takes initiative to uncover/develop solutions prior to escalating issues
• Ability to take on new projects and easily transition between tasks
• Team player who is receptive to coaching and adaptive to change
• Desire to excel and grow each day
• Ability to work in a remote environment

Salary Offered

$37,000-$43,000/annually

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Benefits Offered

• Health, Dental, and Vision Insurance
• Life and AD&D Insurance
• Short-and long-term disability insurance
• Maternity and Paternity Leave
• 401K with employer match
• 5-and 10-year sabbatical program
• Employee Assistance Program (EAP)
• Voluntary Benefits
• Monthly Employer Contributions to Employee ThrivePass Account
• Annual Learning and Development Funds
• Generous Paid Time Off (PTO) Policy

ThrivePass is committed to providing an inclusive and welcoming environment for all team members. We do not and shall not discriminate based on race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations.