This role will provide stellar customer service to our clients in a timely and accurate manner.

• Consistently hit quarterly Big 3 goals while embodying our CARE values
• Provide stellar customer service to participants
• Provide on-going assistance to team members
• Respond to all general Pre-Tax participant inquiries via email and phone within ThrivePass SLAs and escalate to Pre-Tax Benefits Administrators appropriately
• Meet production standards for call handling
• Understand Pre-Tax benefits regulations and aid participants in using benefits efficiently
• Meet quality standards for calls and other work

• 1-2 years’ experience in customer service, phone support or similar field
• Experience working with Alegeus *(Preferred)*‍
• Familiar with standard insurance concepts, practices and procedures
• Strong knowledge of Pre-Tax benefits
• Ability to understand how to utilize technology and phone systems
• Ability to identify and provide solutions for client needs
• Quick learner and detailed oriented
• Strong communication skills, complemented by both excellent verbal and written communication
• Knowledge of Microsoft Word and Excel

Pay Range: $17-20/hr

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Shifts Available:

10 AM – 2 PM

3:30 PM – 7:30 PM

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Benefits Offered:

• Paid Time Off
• Monthly Employer Contributions to Employee ThrivePass Account

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ThrivePass is committed to providing an inclusive and welcoming environment for all team members. We do not and shall not discriminate on the basis of race, color, religion(creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations.

In accordance with the Colorado Equal Pay for Equal Work Act, the approximate compensation range for this role is $17-20 an hour.

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