The Account Specialist is an integral part of our customer support team, working directly with our clients. This role works in coordination with the relationship management team to ensure high client retention and satisfaction. Account Specialists assist with day-to-day client interactions that support both the client and the relationship managers.

• Consistently hit quarterly Big 3 goals while embodying our CARE values: Courageous, Authentic, Resourceful and Excellent.
• Deliver stellar phone and email support for all Consumer Driven Healthcare (CDH) clients.
• Understand and adhere to ThrivePass’s Client Service Level Agreements (SLA)
• Responsible for timely and effective client support, problem resolution and pro-active follow-up.
• Provide backup support to our member services team as requested during high volume by answering overflow calls, working support tickets, or processing claims.
• Assist the Relationship Management team with the renewal process and other duties as required.
• Maintain and audit administration system settings to ensure appropriate plan administration in accordance with plan documents.
• Assist clients with reporting, audit, and system training as necessary.
• Handle all end of month processing in a timely and efficient manner.
• Responsible for manual imports and file uploads.
• Assist with client and participant training opportunities.
• Provide on-going assistance to team members in relation to CDH clients.

• 1-3 years’ experience as a claims administrator, customer service, phone support or similar field
• Experience working with Alegeus
• Familiar with standard concepts, practices, and procedures with medical, FSA, HSA and COBRA
• Understanding of and willingness to comply with HIPAA.
• Demonstrated understanding of how to deliver high-quality customer service.
• Knowledge of Microsoft Word and Excel, and other technology
• Ability to identify and provide solutions for client needs.
• Quick learner and detailed oriented
• Excellent written and verbal communication skills.
• Customer-centric with a strong desire to help people; highly empathetic.
• Positive attitude
• Takes initiative to uncover/develop solutions prior to escalating issues.
• Ability to take on new projects and easily transition between tasks.
• Team player who is receptive to coaching and adaptive to change
• Desire to excel and grow each day.
• Experience working in a remote environment.

Salary Offered

$40,000-$45,000/annually

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Benefits Offered

• Health, Dental, and Vision Insurance
• Life and AD&D Insurance
• Short-and long-term disability insurance
• Maternity and Paternity Leave
• 401K with employer match
• 5-and 10-year sabbatical program
• Employee Assistance Program (EAP)
• Voluntary Benefits
• Monthly Employer Contributions to Employee ThrivePass Account
• Annual Learning and Development Funds
• Generous Paid Time Off (PTO) Policy

ThrivePass is committed to providing an inclusive and welcoming environment for all team members. We do not and shall not discriminate based on race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations.